Sea Freight Executive
Administration & Office Support Administrative Support
Logistics / Warehousing
An International Freight Forwarding company in Hicom-Glenmarie, Shah Alam is looking for Experienced, Enthusiastic, Loyal and Dynamic individuals to join our Vibrant and Exciting Team.
In line with our expansion and quest for quality excellence, we are seeking dynamic and career-minded individuals to join our team.
- Opening /Handling Job file and issuing invoices.
- Primarily responsible for providing the highest level of service and maintain excellent relationship with customers and responsible for efficient and effective coordination of all associated with the team. Interact with customers to promptly provide information about shipment operational status. Efficiently handle and resolve customer complaints.
Scope of Duties
- Ensure all administration is completed in line with company procedures - professionally and in a timely manner.
- Closely coordinate with Department Manager and pricing team to ensure customers scope of work is carried out within the time frame specified. To notify Department Manager if any customer requests are out of scope work.
- Keep accurate records of discussions and correspondence with customers with proper filing or archiving.
- Ensure job files and all internal records for all jobs are opened, processed and updated on timely basis. Invoices are processed on a timely manner according to KPI.
- Periodically check and respond to e-mails after office hours, weekends and public holidays.
- Carry out all other activities as assigned by Supervisor
- Local and International Customers and Vendors
- TWW Overseas Business partners
- All TWW inter-company departments and branches
- TWW Management Team
Qualification, Experience and Skills Required
- At least 2 years work experience in the freight forwarding industry with excellent working experience in Sea Freight Export Operation
- Possess at least a Higher Secondary / STPM / Diploma in Logistics / Import & Export / Transportation would be an added advantage
- Knowledge of checking /calculating volumetric weight and measurements
- Positive attitude with very high level of enthusiasmExcellent verbal and written communication skills in English
- Well verse with Microsoft Word applications in preparing reports
- Pleasant personality with excellent customer relationship skills
- Excellent Team player
There is no need to provide payment or bank account details to any person or organisation when applying for a job.