Customer Service Agent

RHB Bank Berhad - Level 7,Tower One,RHB Centre,Jalan Tun Razak,50400 Kuala Lumpur, Kuala Lumpur, Malaysia

Job Description

Responsibilities:

  • To handle initial contact of inbound calls including customer's inquiries on Bank's products and services
  • To provide effective and alternative problem solving to customers
  • To raise accurate and prompt service requests to the fulfilments teams
  • To provide excellent risk verification measures to safeguard customer confidentiality
  • To facilitate transactions and account maintenance functions over the telephone
  • To identify opportunities to improve productivity, efficiency and quality in the service team
  • To ensure seamless transfers e.g. resolve call on first call resolution without transferring or escalating the call
  • To be able to raise sales opportunities and encourage up selling to customers
  • To build and maintain good relationships with all customers for inbound call
  • To maintain a positive work environment that fosters collaboration

Job Requirement

Requirements:
  • Degree / Diploma holder
  • Preferably computer literate and Good command in English
  • Candidate with Call Centre / Contact centre experience will be an added advantage
  • Have good foundation in delivering quality service to customers
  • Excellent problem solving skills and able to work extra mile
  • High motivation and must be a strong team player, good stress management and able to work flexible hours
  • Applicants should be Malaysians citizens or hold relevant residence status
  • Shift working hours
  • Rest Day might not fall during Saturday & Sunday
  • Work during PH
  • Medical Benefit
  • Contract for 1 year (Conversion to permanent status based on performance)
  • Able to speak in Mandarin is an added advantage
If interested, please apply here.
*Please note that by applying to this job, your resume will be submitted into our application tracking system on TribeHired.com. We will not share your information with any third-party without your expressed consent.

Company Description

At RHB, we believe in changing with the times. That way, we can always provide what our customers need and desire, making their lives more meaningful everyday, Because at RHB, we\'re always eager to make things better for everyone.


Additional Job Information


Posting Date: 25 Oct 2013
Closing Date: 10 Nov 2013
Employment Type: Permanent
No. of Vacancies: 1

If interested, please apply here.

*Please note that by applying to this job, your resume will be submitted into our application tracking system on TribeHired.com. We will not share your information with any third-party without your expressed consent.


Company Location


RHB Bank Berhad
H-1-4, Plaza Damas, Jalan Sri Hartamas 1
50480 Kuala Lumpur
Malaysia

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