Job Description

Responsibilities:

• Administering and supervising the day-to-day Service Desk activities
• Responsible for the administration of Helpdesk for the whole company
• Providing analytical feedbacks, reports and surveys
• Managing the Brand Experience Center tours
• Responsible in mentoring and coaching staff in their work environment
• Uphold quality of Service Desk
• Work along with other divisions in promotional events, product expo’s, etc.

Job Requirement

Requirements:

• Preferable with a tertiary education with minimum of 5 years working experience in Customer Service and supervisory skills
• Competency and able to read and write in Chinese, English and Bahasa Malaysia
• Good interactive skills and like to meet people
• Computer literacy and skilful in report writing

Company Description

A one stop HR Solution provider predominantly into Head Hunting right people for right jobs. Providing qualified talents from junior level up to Top Management from all sectors. Our services: STAFFING - Permanent Staffing, Contract Staffing, Temporary Staffing | EXECUTIVE SEARCH – Head Hunting, High Value Staffing, Niche Staffing | HR AUTOMATION – Response Management System, Human Resource Management System-HRMS | HR OUTSOURCING – On Line Psychometric Test, Vendor Management Service, Turnkey Recruitment, Recruitment Process Outsourcing, Payroll Management, Campus Staffing | HR CONSULTING – Employee Satisfaction Survey, Compensation Benchmarking Survey, HR Systems, Training