TGV Cinemas Sdn Bhd

Customer Relations Officer

TGV Cinemas Sdn Bhd - Kuala Lumpur,Selangor, Malaysia

Job Description

(Mother Cinema)


  • Responsible for delivering and maintaining a high level of customer service to ticket and concession item purchaser.
  • To usher the guests into the cinema and ensure that tickets are correct (movie titles, date, time and price).
  • Attend to all customer's enquiries, requests and feedback.
  • Other duties assigned by the supervisor when required.

Customer Relations Officer (CRO)



  1. Develops enthusiastically satisfied customers all of the time.
  • Welcomes and connects with every customer.
  • Responsible for customer needs and appropriately suggests products to enhance service and meet sales goals.
  • Offers customer demonstrations and samples to create an opportunity for the customers to interact with the product.
  • Responds to customer needs and says thank you to every customer.
  • Demonstrates the good behavior by taking care of customer needs.
  1. Contributes to company’s profitability
  • Follows cash handling procedures and cash register policies.
  • Attend to all customer’s enquiries, requests and feedback.
  • Other duties assigned by the supervisor when required.

Job Requirement

  • Minimum SPM with good command of Bahasa Malaysia and English.
  • Friendly, active, fun and outgoing.
  • Pleasant personality with good interpersonal skills and able to liaise with people from all levels
  • Team spirited, responsible and with positive work attitude
  • Able to work shifts, weekends and public holidays.
  • Experience in the service industry would be an added advantage.
  • Contract/part-time positions available.

Company Description

TGV Cinemas Sdn Bhd is a wholly-owned subsidiary of Tanjong Public Limited Company. Since its inception in 1995, TGV Cinemas has grown to become one of Malaysia's premier film exhibition companies and has established a name for itself as pioneer in the cinema industry.

Additional Job Information

Posting Date: 06 Sep 2012
Closing Date: 22 Oct 2012
Employment Type: Contract, Part Time
No. of Vacancies: 100

Company Location

TGV Cinemas Sdn Bhd
Level 6, Menara Maxis, Kuala Lumpur City Centre
50088 Kuala Lumpur

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