Job Description

Job Requirement

• Graduate in any discipline with exceptional academic performance.
• The role will require initiative, solicitation at all levels of the Group and the ability to communicate and drive changes globally & functionally.
• Exposure to dealing with international stakeholders
• Excellent communication skills, both written and verbal, appropriate for interaction with colleagues and business partners at all levels
• Business oriented individual with initiative to handle difficult situations
• Over 7 years of experience in managing large teams / business in core operations within a large banking organization
• Strong relationship building experience with clients / counterparts in corporate banking space
• Strong experience of building strategy in the operational environment
• Competent with Microsoft Office suite of applications
• Strong Project Management Skills
• Ability to manage and develop a team of both managers and staff across a diverse range of processes within an operational environment
• Ability to effectively communicate and implement group policies and procedures
• Ability to manage and develop a team of both managers and staff across a diverse range of processes within an operational environment
• Previous experiences in Global banking and Markets would be beneficial
• Ability to manage resources to continually improve customer service and achieve productivity targets
• Evidence of strategy design implementation with sound understanding of internal / external business environment

Company Description

AT HSBC’S GROUP SERVICE CENTERS, THERE IS ALWAYS MORE.

Offering exciting careers to talented individuals with one of the world’s largest banking and financial services organisations.

HSBC is the world’s local bank.
Headquartered in London, HSBC's international network comprises of 296,000+ employees in 7,500 offices across 87 countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. With assets of US$2,455 billion as on 31st December 2010 and listings on the London, Hong Kong, New York, Paris and Bermuda stock exchanges, shares in HSBC Holdings plc are held by around 221,000 shareholders in 127 countries and territories.

Global Service Delivery, an integral part of HSBC, provides world-class services for our customers across Retail Banking & Wealth Management, Global Banking & Markets, Commercial Banking and Private Banking globally. We have a diverse talent pool that anticipates and understands the needs of HSBC’s customers globally and operates through a network of 21 Group Service Centres across Europe, Asia Pacific & Middle East. The Group Service Centres play a key role to deliver a seamless customer experience and drive customer advocacy for HSBC by creating a seamless service delivery proposition.

HSBC's Group Service Centres in Malaysia form a key part of this network and handle a wide range of general and professional services for our customers globally working with some of the best minds & best in class processes in the industry globally.

We believe that our people are our biggest asset. We are committed to fostering an environment of continuous learning and professional development to help our people lead & grow. We invite talented individuals to build exciting careers with us for the following role: