Job Description

 

• Drive process improvement initiatives, review and approve on all process/product/system enhancements and implementations.
• Streamline roles and responsibilities and plan for resources for the country service and support teams to increase operational efficiency.
• Consolidate and review branch customers' complaints. Perform monthly analysis to identify service gaps, relate customer service case studies, and monitor branch improvement efforts to enhance service standard & avoidance of service failure recurrence.
• Work closely with Customer Experience & Quality unit to achieve effective complaint handling on inter-department related issues and monitor branch performance.
• Branch control and compliance requirement implementation, success, effectiveness and consistency across the branches.

Job Requirement

 

• Bachelor's Degree in Business Management or equivalent.
• At least 3-5 years of working experience in banks is required for this position.
• Strong process driven and analytical
• Strong coordination and communication skills

Company Description

A boutique brand of Marcs Consulting focuses on the assessment, acquisition and retention of senior executive
leadership talent for our clients. We place candidates on a permanent basis in accountancy & finance, operations,
information technology, sales & marketing, human resources and other generic assignments for our clients.