Job Description

•             Responsible for repair approvals.

•             Evaluates calls received in the dispatch group, determines customer entitlement and requirements then transfers caller/request to the proper associate, department, on-site CSR or queue as required.

•             Verify address changes for customer Place Records previously created in the Call Tracking System and take appropriate action.

•             Run and distribute daily reports as required.

•             Provides input to Supervisor/Manager on any customer satisfaction issues

•             Complete all assigned self-study and formal training.

•             Promote a positive image of product, technical skills, and company commitment to provide quality service.

•             Performs additional duties and responsibilities as assigned by your Supervisor/Manager.

•             Required to work on a roster/shift system predominantly around Asia-Pacific Business hours

Job Requirement

• Degree or diploma (1 year experieced) in Business Admin or any field
• Must have excellent communications skills; oral, written, and listening and be able to interact effectively with customers over the telephone. PC proficiency
• The successful applicant must be fluent in English(Written and Verbal. Fluency in a second language either in Mandarin, Japanese, Korean, Vietnamese is an advantage.

 

Company Description

Millennium Consultants specialises in the recruitment, selection and placement of professionals for the corporate sector. Our success stems from our ability to develop strong partnerships with our candidates and clients alike. We have built a respectful reputation with these individuals by providing personalised and professional services as well as expertise in the recruitment industry. There is no doubt that in today's ever changing, competitive, global marketplace, companies are discovering that a highly productive, flexible workforce is the key to an organisation’s success. Our in-house recruitment consultants interview, screens and selects only qualified and professional candidates, ensuring that the candidates you meet are the candidates you require. We have a deep understanding of how our candidates work by their talents one by one.