Job Description

>> Our Client, fast food delivery company with its internationally restaurants chain and its office in Malaysia is looking for highly motivated candidates to fill up the below position:

 

RESPONSIBILITIES & DUTIES

(50%)  RESPONSIBLE FOR EFFECTIVE SUPERVISION TO MEET AND MAINTAIN HIGH OPERATIONAL STANDARDS
• Provide leadership to direct subordinates
• Manage District Manager on effective store visits to maintain high standards of operation and to meet business plan
• Do store visits
• Conduct  Meetings
• Implement effective communication for effective supervision

(15%)   RESPONSIBLE FOR HIRING, TRAINING, AND DEVELOPMENT OF TEAM MEMBERS, MANAGERS, AND DISTRICT MANAGERS
• Develop and execute action plans on hiring to meet staffing targets for team members, and managers.
• Assist and monitor training activities at the store and area levels.
• Monitor career development progress of each team member, manager and District Managers.

(30%)   RESPONSIBLE FOR MEETING SALES, COSTS, AND OPERATIONS KEY PERFORMANCE INDICATORS TARGETS
• Develop and execute action plans on sales building, costs control, and key operations indicators at area and store levels.
• Do follow ups on key issues and projects

(5%)   RESPONSIBLE FOR AREA ADMINISTRATION
• Ensure full submission of weekly and monthly paperwork by the store and District Manager
• Ensure full compliance on communication protocol by the stores and District Manager
• Prepare meeting agenda and minutes on all operations meeting within the Market.
• Prepare weekly and monthly update on the Market.

Job Requirement

Financial Performance
Definition:  Ability to analyze key financial information to move the business forward and meet financial goals
-Understands general financial information (P&L statements, profit, EBIDTA, etc.) as a non-financial manager to develop/manage budgets, control costs
-Understands the how and why of all pertinent key indicators and the effect on operational efficiency
-Interprets financial information to determine what processes/procedures/plans need to be developed/managed to achieve financial (EBIDTA) targets
-Ability to develop and assess return on investment for programs/plans to increase the business i.e., local store marketing efforts, community relations efforts

Operational Expertise
Definition:  Knowledgeable of restaurant operations
-Demonstrates a complete understanding of all restaurant operational positions
-Can assist in coaching others to learn restaurant operations
-Knowledgeable about restaurant equipment
-Carefully reviews and monitors the accuracy and quality of operational execution

Planning and Organizational Skills
Definition:  Knowing what the important initiatives are and appropriately self-manages to accomplish them
-Proactively plans and prioritizes tasks to get the most return on investment
-Anticipates how individuals and groups will react to situations and information and plans accordingly
-Delegates responsibility for maximum effectiveness to the appropriate individual(s)
 -Develops written plans when necessary
 -Conducts effective store visits to review operational goals and expectations
 -Conducts meetings to facilitate effective and timely communication
-Utilizes technology to enhance daily, weekly, monthly, and yearly business planning

Communication Skills
Definition:  Ability to ensure that information is passed on to others who should be informed in the manner most effective for the audience
 -Ensures regular, consistent communication takes place
-Shares ideas and information others might find helpful
-Uses multiple channels or means to communicate important messages i.e., memos, meetings, email
-Keeps his/her manager informed about progress and problems; avoids surprises

 

Written
-Expresses ideas clearly and concisely in writing
-Spells correctly; uses punctuation correctly; grammatically correct
-Writes using concrete, specific language
-Uses graphics and other aids to clarify complex or technical information
-Creates PowerPoint slides that conveys information clearly

Oral
-Speaks clearly and can be easily understood
-Uses appropriate grammar and choice of words
-Maintains eye contact
-Summarizes or paraphrases his/her understanding of what others have said to verify understanding and prevent miscommunication

Problem Solving/Decision Making Skills
Definition:  Ability to identify the information needed to clarify a situation, seek that information from appropriate source, and use skillful questioning to draw out the information, when others are reluctant to disclose it
-Identifies the specific information needed to clarify a situation or to make a decision
-Gets more complete and accurate information by checking multiple sources
-Probes skillfully to get at the facts when others are reluctant to provide full, detailed information
-Questions others to assess whether they have thought through a plan of action
-Seeks out knowledgeable people to obtain information or clarify a problem
-Approaches a complex problem or task by breaking it down into the component parts and considering each part in detail
-Weighs the costs, benefits, risks and changes for success in making a decision
-Identifies many possible causes for a problem

Human Resource Knowledge
Definition:  Knows and understands federal, state and company policies, regulations, and procedures for operating a business
 -Knows and consistently follows basic employment laws
 -Knows and consistently follows basic safety and security policies and procedures

Technical Skills
Definition:  Leveraging technology to manage paper, process and time effectively
-Above average proficiency in using Excel, Word, PowerPoint and GroupWise
-Effectively applies technical knowledge to solve a range of problems
-Is sought out as an expert to provide advice or solutions in his/her technical area
-Proficiency in the point of sale system – both front and back of the store

 

>>> Interested candidate please also attach resume/CV in MS Words format with recent photo (any photo, taken by digital camera is acceptable), state current & expected salary or may email to us directly.  Only short-listed candidate will be notified.

Company Description

Reliable Human Resources Services is a recruitment agency providing recruitment solutions for permanent placements and temporary staff for all categories of personnel.


We are the appointed consultant, assisting our potential clients to short-list their preferred candidates. All assistance in seeking/searching job for candidates are FREE of charge.