Technical Consultant

Epicor Software (M) Sdn Bhd - Selangor - Damansara Uptown,Selangor, Malaysia

Job Description

Your primary job function is to provide technical support remotely via phone or email with occasional on site support.
  • Serves as the first point of contact for our customer in managing all their issues
  • Troubleshooting, diagnosing and resolving system problems
  • Perform all scheduled task
  • Routine preventive maintenance on customer’s servers located at customer’s site or at the data center to prevent or minimize downtime
  • Attend to all alerts that are prompted via our monitoring tool
  • Installation of patches, new version or release of software
  • Database administration
  • Provide service deliverables according to SLA
  • Provide user training as and when required

 

Job Requirement

  • A Bachelor's degree or equivalent
  • Able to multitask and work under pressure
  • Proactive with good analytical and problem-solving skills
  • Fluent in English (spoken and written ) with knowledge of Mandarin is a plus
  • Excellent interpersonal and communication skills
  • Must be service and customer orientated
  • Team player
  • Able to work with minimum supervision
  • Required to work on public holidays on rotational basis
  • May be required to work on call basis
  • MCSE (preferred but not essential)
  • Experience in SQL server and SQL scripting is compulsory
  • Knowledge in Progress, Crystal Report and ERP experience will be a plus
  • Minimum 3 years of relevant working experience in similar role

 

 

 

Company Description

Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail and services industries. With nearly 40 years of experience serving midmarket organizations and divisions of Global 1000 companies, Epicor has more than 33,000 customers in over 150 countries. Epicor enterprise resource planning (ERP), point of sale (POS), supply chain management (SCM), and human capital management (HCM) enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional and global businesses demand. The Company’s headquarters are located in California, with offices and affiliates worldwide.

No one promotes-from-within like Epicor

Our robust growth constantly creates exciting new positions, which we consistently fill with our own employees. That is why we hire exceptionally bright, career-oriented people who want to work hard, prove their skills and get recognized and rewarded based on performance.

As a result of our business expansion, we are looking for the following positions to be filled:



Job Closed

Additional Job Information


Posting Date: 15 Jun 2012
Closing Date: 14 Aug 2012
Employment Type: Permanent
No. of Vacancies: 1

Interested candidates are invited to apply online for faster processing of resumes. Alternatively, please send your application with comprehensive details of your qualifications, age, current and expected salary to recruitmentmalaysia@epicor.com.

http://www.epicor.com


Company Location



Epicor Software (M) Sdn Bhd
Unit No. 1101C, Tower C, Level 11, Uptown 5
5 Jalan SS21/39
47400, Selangor

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