Customer Service Agent

Kuala Lumpur Level 7,Tower One,RHB Centre,Jalan Tun Razak,50400 Kuala Lumpur, Kuala Lumpur
Job type
Permanent 1 vacancy
Job level
Entry Level Salary undisclosed
Job Specialisation

Banking & Finance

Required qualifications
Job Closed


  • To handle initial contact of inbound calls including customer's inquiries on Bank's products and services
  • To provide effective and alternative problem solving to customers
  • To raise accurate and prompt service requests to the fulfilments teams
  • To provide excellent risk verification measures to safeguard customer confidentiality
  • To facilitate transactions and account maintenance functions over the telephone
  • To identify opportunities to improve productivity, efficiency and quality in the service team
  • To ensure seamless transfers e.g. resolve call on first call resolution without transferring or escalating the call
  • To be able to raise sales opportunities and encourage up selling to customers
  • To build and maintain good relationships with all customers for inbound call
  • To maintain a positive work environment that fosters collaboration
  • Degree / Diploma holder
  • Preferably computer literate and Good command in English
  • Candidate with Call Centre / Contact centre experience will be an added advantage
  • Have good foundation in delivering quality service to customers
  • Excellent problem solving skills and able to work extra mile
  • High motivation and must be a strong team player, good stress management and able to work flexible hours
  • Applicants should be Malaysians citizens or hold relevant residence status
  • Shift working hours
  • Rest Day might not fall during Saturday & Sunday
  • Work during PH
  • Medical Benefit
  • Contract for 1 year (Conversion to permanent status based on performance)
  • Able to speak in Mandarin is an added advantage
If interested, please apply here.
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